Flex Service

Hele-On offers flex route service on Route 403 for everyone! This flexible type services combine ADA paratransit and general public transit into one service providing additional mobility in the Fern Acres/Fern Forest/Eden Roc/Keaʻau and South Hilo area if you cannot get to the bus route. The bus can flex up to 1 mile off route and you are required to make a reservation at least one hour in advance. To schedule a flex trip, call (808) 961- 8744, option 1. TDD/TTY: 711 through the Relay Service.

The fare for flex service is free for all passengers until December 31, 2028.

Effective February 01, 2026

No Sunday or holiday service.

Route 403 will take you to the Panaewa Rainforest Zoo & Gardens! Zoo hours are 10:00 a.m. - 3:00 p.m. daily.

To read the timetable, read from left to right to follow the course of the route and then read down for the times that the bus operates. Schedules are subject to change without notice. Times are approximate and may vary depending on traffic conditions, weather and other conditions.

AM times are shown in lightface type. PM times are in boldface type.

Not all Hele-On bus stops are shown. Please flag the bus along its route at safe intersections where the bus can safely pull over or board at a Hele-On Bus Stop sign.

--- means timepoint is not served.

Call (808) 961-8744 x 1 for more information. Check twitter/X @helonbus for Rider Alerts, route cancellation or route delay updates.

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