We hope to hear from you! We want your bus ride to be perfect every time. We welcome your comments, compliments, complaints or suggestions. Hele-On has friendly people that can help you get to where you need to go! There are many ways to contact us.

Phone 

• Transit Information & Customer Service Telephone: 808-961-8744, Option 1
• Paratransit Information & Customer Service Telephone: 808-961-8744, Option 2
• Administrative Offices Telephone: 808-961-8744, Option 3
• Fax: 808-961-8745
• TDD/TTY: 711 (through Hawai'i Relay Service)

Email and Online

• Email heleonbus@hawaiicounty.gov for trip planning assistance or to request information in an alternative and/or accessible format.
• Use our Online Comment Form to submit passenger complaints, ADA complaints or additional requests of Hele-On.

Hilo Office

Location
County of Hawaiʻi Mass Transit Agency
2299 Hoʻolaulima Road
Hilo, HI 96720

Mailing Address
County of Hawaiʻi Mass Transit Agency
25 Aupuni Street
Hilo, HI 96720

Hours
Monday - Friday
7:45 a.m. to 4:30 p.m.
Excluding County of Hawaiʻi observed holidays

The County Observed holidays in 2026 are as follows:

• New Year's Day – January 1, 2026  
• Dr. Martin Luther King, Jr. Day – January 19, 2026
• President's Day – February 16, 2026
• Prince Jonah Kūhiō Kalanianaʻole Day - March 26, 2026
• Good Friday – April 3, 2026  
• Memorial Day – May 25, 2026
• King Kamehameha I Day – June 11, 2026
• Independence Day – July 3, 2026  
• Statehood Day – August 21, 2026
• Labor Day – September 7, 2026
• Election Day – November 3, 2026
• Veterans' Day – November 11, 2026
• Thanksgiving – November 26, 2026
• Christmas – December 25, 2026  

Moʻoheau Bus Terminal Information Center

Location
Moʻoheau Bus Terminal Information Center
329 Kamehameha Avenue
Hilo, HI 96720

Hours
Daily 7:00 a.m. - 5:30 p.m.
Excluding County of Hawaiʻi observed holidays

Getting to the Moʻoheau Bus Terminal Information Center
You may also ride Routes 1, 2/Blue, 10, 11/Red, 40, 60, 80, 101, 102, 103, 104 to the Moʻoheau Bus Terminal Information Center.

County of Hawaiʻi Mass Transit Agency Staff Directory

Select a staff member to learn more!

Advertising

Learn more about great advertising opportunities with Hele-On!

Employment Opportunities

If you are interested in working for Hele-On, please contact one of the contractors shown below under Operating Contractors.

If you are interested in working for County of Hawaiʻi Mass Transit Agency, please visit the County of Hawaiʻi Department of Human Resources page.

Business and Purchasing Opportunities

If you are interested in business opportunities with County of Hawaiʻi Mass Transit Agency, please visit the County of Hawaiʻi Department of Finance, Purchasing Division page.

If you are interested in construction opportunities with County of Hawai'i Mass Transit Agency, please visit the County of Hawai'i Department of Public Works webpage.

If you are interested becoming a disadvantaged business enterprise (DBE), apply to the Hawaii Unified Certification Program (UCP).

Operating Contractors

• Transit services are provided under contract to Roberts Hawaii, MTM Transit, Enterprise Holdings, and Hawaii County Economic Opportunity Council.
• Shared Ride Taxi services are provided by Daniels Taxi, Marhysa’s Taxi and Kwiki Taxi.
• Bikeshare services provided by PATH and its subcontractor, Secure Bikeshare.
• Security services provided by Aloha Security, RMT Enterprises, and Professional Security Services.
• Bus cleaning services are provided by Roberts Hawaii.
• Bus shelter cleaning services are provided by Roberts Hawaii.